Effective Date:

20/04/2023

Last Updated:

10/06/2025

Introduction

At Neon Deck, accessible from https://neondeck.ca, we value your privacy and are committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We collect personal information you provide voluntarily when you:
- Place an order
- Submit a custom design request
- Sign up for newsletters or offers
- Contact us via email, phone, or social media

This may include:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely via third-party services)
- Uploaded design files or logos

We also automatically collect non-personal data (e.g. IP address, browser type, time spent on pages) via cookies and analytics tools.

2. How We Use Your Information

We use your information to:
- Fulfill orders and provide customer service
- Process secure payments
- Deliver design mockups or proofs
- Send promotional updates (with your consent)
- Analyze and improve website performance
- Comply with legal or tax obligations

We collect personal information only with your knowledge and consent, and only for identified purposes or as otherwise required by law.

3. Disclosure of Your Information

We do not sell your personal information.

However, we may share it with trusted third parties to:
- Process payments (e.g. Shopify, PayPal)
- Handle shipping (e.g. Canada Post, FedEx)
- Provide marketing or newsletter services (e.g. Mailchimp)
- Meet legal or regulatory obligations

All third-party services are bound to protect your information and use it only as instructed.

4. Data Storage and Security

Your personal data is stored on secure, encrypted servers maintained by our trusted partners. We use physical, technical, and administrative measures to protect your data from unauthorized access.

Payment data is encrypted and handled through PCI-DSS compliant platforms. We do not store your full credit card details on our servers.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or regulatory reasons). Afterward, we securely delete or anonymize your data.

6. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:
- Access your personal data
- Request corrections to inaccurate data
- Withdraw consent to marketing communications
- Request deletion of your personal data (where applicable)
- File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, email us at info@neondeck.ca.

To ensure accuracy, we ask that you keep your information up to date.

7. Cookies and Tracking

We use cookies and similar tracking tools to:
- Understand how visitors use our website
- Save preferences (like language or cart items)
- Improve the speed and usability of the site

You can choose to disable cookies through your browser settings. However, this may limit some site features.

8. Children's Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect data from minors. If we discover this has happened, we’ll delete the information immediately.

9. International Data Transfers

If you access our site from outside Canada, your data may be transferred and processed in Canada or other jurisdictions with different privacy laws. By using our site, you consent to this transfer.

10. Third-Party Links

Our website may contain links to third-party platforms such as Instagram, PayPal, or Shopify. We are not responsible for their privacy practices. Please review their privacy policies before submitting personal information.

11. Contact Us

If you have any questions or requests regarding your personal information, contact us at:

Email: info@neondeck.ca
Instagram: @neondeck.ca
Phone: +1 (347) 470-1654
address: Toronto, ON, M4M 1N7, Canada

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in laws or services. The updated policy will be posted on this page with the revised date. We encourage you to check back periodically.

Effective Date:

20/04/2023

Last Updated:

10/06/2025

Introduction

At Neon Deck, accessible from https://neondeck.ca, we value your privacy and are committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We collect personal information you provide voluntarily when you:
- Place an order
- Submit a custom design request
- Sign up for newsletters or offers
- Contact us via email, phone, or social media

This may include:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely via third-party services)
- Uploaded design files or logos

We also automatically collect non-personal data (e.g. IP address, browser type, time spent on pages) via cookies and analytics tools.

2. How We Use Your Information

We use your information to:
- Fulfill orders and provide customer service
- Process secure payments
- Deliver design mockups or proofs
- Send promotional updates (with your consent)
- Analyze and improve website performance
- Comply with legal or tax obligations

We collect personal information only with your knowledge and consent, and only for identified purposes or as otherwise required by law.

3. Disclosure of Your Information

We do not sell your personal information.

However, we may share it with trusted third parties to:
- Process payments (e.g. Shopify, PayPal)
- Handle shipping (e.g. Canada Post, FedEx)
- Provide marketing or newsletter services (e.g. Mailchimp)
- Meet legal or regulatory obligations

All third-party services are bound to protect your information and use it only as instructed.

4. Data Storage and Security

Your personal data is stored on secure, encrypted servers maintained by our trusted partners. We use physical, technical, and administrative measures to protect your data from unauthorized access.

Payment data is encrypted and handled through PCI-DSS compliant platforms. We do not store your full credit card details on our servers.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or regulatory reasons). Afterward, we securely delete or anonymize your data.

6. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:
- Access your personal data
- Request corrections to inaccurate data
- Withdraw consent to marketing communications
- Request deletion of your personal data (where applicable)
- File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, email us at info@neondeck.ca.

To ensure accuracy, we ask that you keep your information up to date.

7. Cookies and Tracking

We use cookies and similar tracking tools to:
- Understand how visitors use our website
- Save preferences (like language or cart items)
- Improve the speed and usability of the site

You can choose to disable cookies through your browser settings. However, this may limit some site features.

8. Children's Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect data from minors. If we discover this has happened, we’ll delete the information immediately.

9. International Data Transfers

If you access our site from outside Canada, your data may be transferred and processed in Canada or other jurisdictions with different privacy laws. By using our site, you consent to this transfer.

10. Third-Party Links

Our website may contain links to third-party platforms such as Instagram, PayPal, or Shopify. We are not responsible for their privacy practices. Please review their privacy policies before submitting personal information.

11. Contact Us

If you have any questions or requests regarding your personal information, contact us at:

Email: info@neondeck.ca
Instagram: @neondeck.ca
Phone: +1 (347) 470-1654
address: Toronto, ON, M4M 1N7, Canada

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in laws or services. The updated policy will be posted on this page with the revised date. We encourage you to check back periodically.